FAQ

Design Force is a fully managed, on-demand subscription-based design partner that acts as an extension of your creative and marketing team. As a trusted Design-as-a-Service (DaaS) solution for scale-ups, agencies, and enterprises, we provide flexible, scalable, high-quality design production tailored to your needs. From digital design and UI/UX to motion and more, we help teams onboard quickly, stay on brand, and scale creative output cost-effectively. Explore our capabilities on our Services page.

Unlike traditional agencies built around one-off projects or larger retainers, Design Force is built for ongoing design production. You get a dedicated, fully managed team that integrates with yours to deliver high-quality, on-brand creatives.

Design Force is built for teams that need ongoing, high-quality design support without the overhead of hiring or managing a full in-house creative team. We’re a strong fit for marketing teams, product teams, agencies, scale-ups, and enterprise brands that need flexible, scalable creative production.

Depending on your plan, Design Force supports a wide range of ongoing creative needs, including marketing design, UI/UX, motion, and more. You can request any included capability as needed, based on your available hours. Visit our Services page to see our full range of capabilities.

It means we take care of the entire design production process for you, from project coordination to creative execution and quality control, through a dedicated Project Manager, design team, and Art Director. You simply submit your project brief and goals, and we handle the rest.

Yes. You’ll work with a dedicated project manager and a consistent team. That continuity helps us understand your brand more deeply, work more efficiently, and keep your assets consistently on-brand.

We make ongoing design support simple and organized. You submit requests through a dedicated project management system where your team can track progress, manage priorities, and much more. Your dedicated Project Manager coordinates with the design team and guides each project through review, feedback, and final delivery. Visit our How It Works page to learn more.

Every project goes through a two-stage quality assurance process before it reaches you for approval. We work closely within your brand guidelines and creative brief, and the art director assigned to your account reviews each project to make sure it meets both your standards and ours.

Our turnaround times depend on the project’s complexity. Most first drafts are delivered within 48 to 72 hours. After you share feedback, revisions are completed within 24 to 48 hours, depending on complexity.

Let your project manager know as soon as possible. We’ll review the timeline and do our best to accommodate urgent requests.

We onboard clients based on current availability so we can assign the right dedicated team to your account. In most cases, onboarding takes about one week to complete materials, finalize the agreement, and align on the right package. Once your onboarding session is complete, your team can begin submitting projects that same day.

Choose the plan that best matches the type of design support your team needs most. Marketing Force is built for marketing deliverables, Pro Force is designed for product design support, and Full Force is best for teams that need broader creative support across multiple capabilities. If your needs evolve over time, your level of support can be adjusted accordingly. Visit our Pricing page for full plan details.

Each plan includes monthly hours: 20 hours for Marketing Force, 25 hours for Pro Force, and 40 hours for Full Force. You can submit as many projects as needed within that capacity. If you need more support, you can add hours or adjust your plan. Visit our Pricing page to learn more about our plans.

We offer Monthly and Annual plans to match your team’s needs and level of commitment. The Monthly Plan gives you month-to-month flexibility, while the Annual Plan offers a lower monthly rate with a 12-month commitment. Plans can scale as your needs change, and all new clients start with a 30-day money-back guarantee. Visit our Pricing page to learn more about our plans.

Yes. You can submit multiple projects at the same time, and revisions are not capped by number. Work is prioritized based on the dates you need projects delivered, and both projects and revisions are completed according to the available hours in your plan.

We bill based on your team’s design hour needs, rather than on a fixed monthly date. If your rollover hours cover the work needed, you may not be billed that month. Invoices are sent to you or your billing contact, and payment can be made by major credit card, ACH, and checks.

Rollover hours are unused hours from your monthly plan that carry over into future months. This gives your team flexibility to use hours when project needs shift, rather than losing unused time at the end of each month. Rollover hours remain available up to a year as long as your subscription stays active.

No. There are no startup fees, agency fees, or hidden charges.

Yes. If your support needs change, your Account Manager can help you upgrade, downgrade, or adjust your monthly hours. Monthly Plans can be canceled with 30 days’ notice. Annual Plans can also be canceled at any time, though a cancellation fee applies. Visit our Pricing page for full plan details.

Design needs can shift from month to month, and your Account Manager can help adjust your level of support accordingly. Unused hours continue to roll over while your subscription remains active. If your account stays inactive for an extended period, we may offboard the team and help determine the best next step when you’re ready to restart.

You do. All work created for your business is fully owned by you.

Yes. We provide finalized source files on request.

At this time, copywriting is the only add-on service we offer, and it is available to customers with an active Design Force plan.

You can contact us anytime, and we aim to respond within 24 hours. Our Los Angeles offices operate from 9:00 AM to 5:00 PM local time.

Design Force is headquartered at 400 Spectrum Center Dr, Suite 1900, Irvine, California 92618, United States. Our team is globally distributed, with professionals based across the United States, London, Latin America, and Asia.